Device as a Service
Device-as-a-Service lifecycle management at scale, across India
Global professional services firm, IndiaEnd-to-end laptop provisioning, logistics and business-continuity stocking for a global professional services firm, delivered across India under a managed service.
At a glance
What the programme covered
12,000
Devices deployed across three SKUs
600
Business-continuity buffer units held
92%
Contracted monthly delivery SLA
36
Month term per SKU
The challenge
- Pan-India device lifecycle management for a global professional services firm.
- Device provisioning with no disruption to the end user.
- Strict data security and compliance standards at every location.
What we did
- An end-to-end managed service covering staging, provisioning and logistics.
- Central labs in Gurugram, Bangalore and Kolkata with CCTV-secured access.
- Unified endpoint management enrolment with certified data wipe on every redeployment.
Scope of delivery
Executed workstreams
Warehousing & staging
- Secured, CCTV-monitored facility with 30-day footage retention
- Rack storage with dedicated queues per programme
- Minimum 500 sq ft capacity, up to 2,000 units
Device provisioning
- Endpoint management enrolment and domain join
- Custom master image loading to the customer standard
- Driver and application installation
- Compliance verification and quality check before dispatch
Forward & reverse logistics
- Home and office delivery across India
- Three delivery attempts per recipient
- OTP or signed proof-of-delivery confirmation
- Transit insurance on every movement
Redeployment
- Pickup from employee home or office
- Certified data wipe with erasure certificate
- Re-provisioning to a new user profile
- End-of-term collection and disposal
Business continuity stocking
- 600 units held as always-ready buffer stock
- Strong room with access-card control
- Available on demand for emergency requirement
- Auditable stock recorded by serial number
Reporting & governance
- Daily, weekly and monthly dashboards
- Asset tracking with ageing reports
- SLA measurement and root-cause analysis
- Dedicated project manager and defined escalation path
Outcomes
What the customer got
- Nationwide delivery in two to eight days depending on coverage zone.
- 10,000+ machines staged per year, up to 300 devices provisioned per day.
- Delivery SLA met under a structured escalation and penalty framework.
- Certified data destruction on every device leaving a user profile.
Next step
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