Strategic Account Manager

About the role

Own incremental revenue growth across IT products and services, protect existing revenue streams, and run accurate business planning and forecasting for designated enterprise accounts.

Responsibilities

• Responsible for the incremental revenue growth on both IT product and services offerings.
• Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision.
• Achieve monthly, quarterly, and annual revenue targets for IT hardware, peripherals, IT services, and software solutions.
• Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue.
• Work closely with OEM Account Managers in designated accounts and workout winning strategy.
• Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
• Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities.
• Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA.
• Facilitating Collections Team to ensure timely payments and reduction in bad debts.
• Manages detailed Account dossier and update periodically.
• Adhere and comply to all processes and systems of organization.
• Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.